OUC App. Technical Specialist - Journeyman

Full-Time - Supporting the OUC - Office of Unified Communications

2720 Martin Luther King Jr. Ave, SE

The OUC Technology Division is looking for an App. Technical Specialist (Entry) to provide IT support services on the 911/311 operations call floor.  This resource will be responsible for assisting / leading special projects as requested by the OUC. The resource will be responsible for project oversight, application management, cost analysis, and overall system functionality.  In addition, the resource will be required to support the system, or network (LAN / WAN, etc.) as well as monitor applications for availability and performance, as needed.
1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. 
2. Identifies improvements to project standards to achieve high quality services/products. This is a professional position which may require subject matter expertise consistent with demanding and rare technological skills.  
3. May require coordination of programming activities being conducted by the application development team.
4. Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.
5. Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements.
6. Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.
7. May coordinate activities of application implementation and upgrades.
8. Able to identify best practices and standards for the use of aproduct.
9. Proven track record of hands-on technical design and implementation work within large complex systems.
10. Proven hands-on technical work with a variety of technologies.
11. Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies.
12. Delivers support for industry specific applications that require integration with statewide systems or applications.
13. Interacts with executive level business users or technical experts.
14. Advanced experience in the required technical subject matter.
15. May function as a niche technical SME (Subject Matter Expert).
16. Has proven experience across large and complex implementations and systems.
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience

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Note: This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. IT InfraSource has the right to revise this position description at any time. This position description is not be construed as a contract for employment.